The FAQ section will be updated frequently. If you have questions that require immediate assistance and you don’t see your answer here, you can email info@killpink.com and you should receive a response within 24 hours. Feel free to also call 1-800-652-PINK (7465) for business purposes only.
For all orders, please make sure that the address that you have listed on Paypal is the address you would like to have your shipment sent. Kill Pink™ only delivers to addresses listed via your paypal account (unless a prior agreement has been made to send to a different address).Kill Pink™ is NOT responsible for mail that's delivered to an incorrect address. If you log into Paypal and click "profile," the system will walk you through updating address information.
The item that I’m looking for isn’t on your site. Do you offer custom options?
Yes, we do! Please see the custom option information HERE!
What sizes are available for Kill Pink™ bracelets?
Kill Pink™ bracelets are designed as ‘one size fits most’ (and most in this case means 7-7.5” in diameter as a general rule). As an additional guide:
Small Wrist: 6" to 6.75"
Medium Wrist: 7" to 7.75"
Large Wrist: 8" to 8.75"
Can I send measurements for my wrists?
It is HIGHLY recommended that you measure your wrist and send it in with your order. This will help give you an idea on how you’d like your bracelet to fit. Some like a loose fit, while others like a more snug fit. As a general rule, all bracelets are made to fit the average wrist, which is about 7-7.5. PLEASE measure your own wrist if you’re not 100% sure on sizing. You can include them in the messaging options of your order or email info@killpink.com with your first and last name, order information and measurements.
Do you make all the bracelets on the site yourself?
Yes! Everything listed on KillPink.com™ is handmade by me (on the day that you order) and not pre-made by any other individual/company.
Do you have any care instructions for your bracelets?
All merchandise should be handled with care. It is NOT recommended that you wet (i.e., bathing, showering, swimming, cleaning, etc) your new accessory. Please note that using body oils, lotions or perfumes near your jewelry may ruin the color of the stones. Apply those before putting on your new accessory. Remove all bracelets before bed. Do not throw, bang, or hit your bracelet with anything for ANY reason. Unless otherwise noted, all bracelets are made of strong elastic cord that CAN pop if overstretched or abused.
Are the charms/findings on your bracelets real (i.e., sterling silver, gold, etc)?
Unless noted in the item description, all findings are to be considered metal with silver/gold tone/plating. They are all nickel and lead free.
I don’t have a Paypal account but I’d still like to purchase items from Kill Pink™. How do I do this?
Paypal allows you to make payments/purchases without signing up for an account. You can either check out through the website or you can email me at info@killpink.com with the subject INVOICE ME. Please let me know the name of the item you’d like to purchase and I will immediately forward you an invoice (please note that, unless previously discussed, all invoices are cancelled after 48 hours). You are NOT required to have a Paypal account to be invoiced. Additionally, Kill Pink™ now accepts credit cards by phone through Pay Anywhere®, a safe and secure credit card processing system that makes purchasing easy breezy! Simply call 800-652-PINK (7465) and your order can be processed in no time.
If you do not have a credit card, you can pay by money order or certified bank check (NO PERSONAL CHECKS ALLOWED) and send to:
Kill Pink™ LLC
PO Box 800028
Atlanta, GA 30366-0028
You should include the first and last name of the recipient, mailing address where the items should be sent and the names of the piece(s) you're paying for. Before sending a money order, please send an email to info@killpink.com for your full total (plus shipping costs, if applicable). You will be forwarded an invoice and if it's possible, you should mail that in with your money order/bank check.
Please allow proper mailing/handling time when choosing this option. Once your payment is received, you will receive an email indicating that your payment has been processed. Once your order is complete and mailed, you will receive confirmation with tracking. Please note that if an item is sold out by the time your payment arrives, you will be contacted about choosing a replacement item or a store credit for the unused portion of your check.
